Privacy Policy

1. About This Policy

1.1 p33 is an online gaming and sports betting platform serving English-speaking Pakistani players. This Privacy Policy describes how p33 handles personal information collected through the p33.bio website and any related services.

1.2 This policy should be read alongside the p33 Terms & Conditions. Terms defined in the Terms & Conditions carry the same meaning here unless otherwise stated.

1.3 p33 is committed to handling personal data responsibly, transparently, and in a manner consistent with applicable data protection principles. If you have questions about anything in this policy, the p33 support team is available 24/7 in English at the contact details listed in the footer of this page.

2. Data We Collect

2.1 p33 collects personal data when you register, use, or contact us about the platform. The categories of data collected include:

2.2 p33 does not knowingly collect data from individuals under the age of eighteen. See Section 11 (Children) for details.

2.3 Where you voluntarily provide more information than is requested — for example, in a support message — p33 will process that additional data only to the extent necessary to respond to your enquiry.

3. How We Use Your Data

3.1 p33 uses the personal data it collects for the following purposes:

• Account creation and management — to register your p33 account, verify your identity, and maintain your account in a functional and secure state;
• Service delivery — to process PKR deposits and withdrawals, settle bets, deliver game results, and provide the full functionality of the p33 platform;
• KYC and compliance — to verify your age (18+), confirm your identity, and fulfil obligations under applicable anti-money laundering requirements;
• Customer support — to respond to your enquiries, resolve disputes, and provide account assistance in English;
• Responsible gaming — to monitor gameplay patterns that may indicate problematic behaviour, apply requested limits, and process self-exclusion requests;
• Security and fraud prevention — to detect, prevent, and investigate fraudulent activity, unauthorised account access, and abuse of the platform;
• Platform improvement — to analyse how players use the p33 platform and to improve features, performance, and user experience;
• Communications — to send account-related notifications, security alerts, and (where you have consented) marketing communications about p33 promotions.

3.2 p33 will not use your personal data for any purpose that is incompatible with the purposes stated above without first obtaining your consent or establishing another lawful basis.

4. Legal Bases for Processing

4.1 p33 processes personal data on the following legal bases:

• Contract performance — processing necessary to fulfil the Terms & Conditions agreement between p33 and the player, including account creation, transactions, and game delivery;
• Legal obligation — processing required to comply with applicable KYC, anti-money laundering, and record-keeping obligations;
• Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming oversight, where those interests are not overridden by your data protection rights;
• Consent — processing for optional marketing communications, where you have provided express consent. You may withdraw consent for marketing at any time by contacting p33 support.

5. Data Sharing & Third Parties

5.1 p33 does not sell your personal data to third parties. p33 may share your data with the following categories of recipients only to the extent necessary to operate the platform:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and any other payment service providers necessary to process PKR deposits and withdrawals;
• KYC and identity verification providers — third-party services that assist p33 in verifying player identity and age in accordance with KYC requirements;
• Technology service providers — cloud hosting, platform infrastructure, and software vendors engaged under data processing agreements that require them to handle your data only on p33's instructions;
• Regulatory and law enforcement authorities — where disclosure is required by law, court order, or a lawful request from a competent authority;
• Fraud prevention services — third-party tools used to detect and prevent money laundering, bonus abuse, and platform fraud.

5.2 Where p33 engages third-party processors, it requires those parties to implement appropriate security measures and to process data only for the specified purpose and duration.

5.3 p33 does not transfer personal data internationally for the purpose of circumventing applicable data protection requirements.

6. KYC & Identity Verification

6.1 p33 operates a mandatory Know Your Customer (KYC) process. As part of this process, p33 may request copies of identity documents — including your CNIC (Computerised National Identity Card) or passport — and may verify the information you provide against third-party data sources.

6.2 KYC documentation is processed for the purposes of age verification (confirming you are 18 or older), identity confirmation, and anti-money laundering compliance. KYC data is stored securely and retained for the period required by applicable obligations.

6.3 Failure to provide requested KYC documentation within a reasonable timeframe may result in restrictions on withdrawals or account access. p33 is not liable for any losses arising from such restrictions where they result from your failure to cooperate with the verification process.

7. Cookies & Tracking Technologies

7.1 p33 uses cookies and similar tracking technologies (collectively "cookies") to operate and improve the platform. Cookies are small text files stored on your device when you visit p33.bio.

Types of cookies used by p33:

• Strictly necessary cookies — required for core platform functions such as maintaining your login session and processing transactions. These cannot be disabled without preventing the platform from functioning.
• Functional cookies — store your preferences (such as language settings and display options) to personalise your p33 experience across sessions.
• Analytics cookies — collect anonymised usage data to help p33 understand how players navigate the platform and identify areas for improvement. No personally identifiable information is contained in analytics data.
• Security cookies — used to detect fraudulent activity and protect accounts from unauthorised access.

7.2 You can manage or delete cookies through your browser settings. Disabling strictly necessary cookies will impair or prevent use of the p33 platform. Disabling other cookie categories will not affect your ability to use core platform functions but may reduce personalisation.

7.3 p33 does not use third-party advertising cookies or share cookie data with advertising networks.

8. Data Security

8.1 p33 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, password hashing for stored credentials, access controls limiting staff data access to those with a legitimate operational need, and regular security reviews.

8.2 While p33 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own p33 login credentials and for notifying p33 support promptly if you suspect your account has been compromised.

8.3 In the event of a data security incident that materially affects your personal data, p33 will notify affected players in a timely manner and take immediate steps to contain and remediate the breach.

9. Data Retention

9.1 p33 retains personal data for as long as your account is active and for a defined period following account closure, as required by applicable anti-money laundering and financial record-keeping obligations.

9.2 Account and transaction records are typically retained for a minimum of five (5) years following account closure. KYC documents are retained in accordance with applicable regulatory retention requirements.

9.3 Support communications and responsible gaming records are retained for the period reasonably necessary to resolve disputes and demonstrate compliance with responsible gaming obligations.

9.4 Cookie and analytics data that does not relate to a specific individual is retained in aggregated, anonymised form and is not subject to the same retention limits as personal data.

9.5 Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10. Your Data Rights

10.1 Subject to applicable law, you have the following rights in relation to the personal data p33 holds about you:

• Right of access — to request a copy of the personal data p33 holds about you;
• Right of rectification — to request correction of inaccurate or incomplete personal data;
• Right of erasure — to request deletion of your personal data in certain circumstances, subject to overriding legal or regulatory obligations;
• Right to restrict processing — to request that p33 limits how it uses your data while a dispute or review is pending;
• Right to object — to object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent (e.g. marketing emails), to withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, contact p33 support using the details in the footer of this page. p33 will respond to verified requests within a reasonable timeframe. p33 may request proof of identity before processing a data rights request to protect against unauthorised access to your information.

10.3 Where p33 is unable to fulfil a request — for example, because retention is required by law — p33 will explain the reason in its response.

11. Children

11.1 The p33 platform is strictly for individuals aged 18 years and above. p33 does not knowingly collect or process personal data from individuals under the age of 18.

11.2 If p33 becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the associated account closed. Any transactions associated with an underage account may be voided.

11.3 If you have reason to believe that a person under 18 has registered a p33 account, please notify p33 support immediately using the contact details in the footer of this page.

12. Changes to This Policy

12.1 p33 reserves the right to update this Privacy Policy at any time. The updated version will be published on p33.bio with a revised "Last Updated" date. Continued use of the platform following publication of an updated policy constitutes your acceptance of the revised terms.

12.2 Where a change is material — in p33's reasonable judgement — p33 may provide advance notice through a platform notification or an email to your registered address. It remains your responsibility to review this policy periodically.

13. Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way p33 handles your personal data, please contact the p33 support team. Contact details are available in the footer of every page on this website. The support team operates 24 hours a day, seven days a week, in English, and is familiar with the needs of Pakistani players.

13.2 p33 takes privacy enquiries seriously and will endeavour to respond to all contact in a timely and substantive manner. For formal data rights requests (Section 10), p33 will provide a written response.